Jon Vandermeer
Sales Support & Automation Specialist
Professional Summary
IT operations professional with more than twenty years of experience spanning service delivery, business systems, automation, and technology operations. Led service delivery, procurement, and internal operations at Quicktech, and now supports sales systems and automation at iTBlueprint using Salesforce, CPQ platforms, and integrated business applications. Hands-on experience developing workflow automation, system integrations, reporting solutions, and web applications using Python, APIs, Power Automate, and modern web technologies, with a growing focus on applying AI to improve business processes and productivity.
Core Skills
Professional Experience
Sales Support and Automation Specialist
iTBlueprint Solutions Inc. | Vancouver, BC
- Improve sales workflows and automate recurring steps in the quoting and purchasing process.
- Configure and manage CPQ (Configure, Price, Quote) tools for sales quoting.
- Administer Salesforce, including data maintenance, user access, customisation, and sales automation.
- Coordinate vendor quotes, process purchase orders, and track purchasing costs.
- Plan and coordinate sales systems projects across teams through implementation.
Director of Operations
Quicktech | Vancouver, Canada
- Directed service delivery, back office administration, and project management
- Built automations with Python, Power Automate, and APIs for phone systems, alerts, and print management.
- Handled scripting and integrations for PaperCut, ConnectWise, BrightGauge, 3CX, and QuoteWerks.
- Managed hardware and software purchasing, from vendor selection and quotes through replacement planning.
- Reconciled monthly financial records with external financial controllers and internal teams.
- Managed and mentored the Accounting Clerk, Service Coordinator, and Service Delivery Manager.
- Led threat mitigation, vulnerability assessments, and security risk reviews.
Instructor, Interface Design
College of Interactive Arts | Vancouver, BC
- Wrote and taught a college-level Interface Design course, including lectures, assignments, and assessment criteria.
- Instruction focused on UI/UX principles, usability, wireframing, and design tools.
UI/UX Designer / Web Developer / QA Lead
Radical Entertainment | Vancouver, BC
- UI/UX Designer (2000–2001): Designed UI mock-ups and interactive prototypes for console and PC games including The Simpsons: Road Rage.
- Web Developer (1999–2000): Developed and maintained internal and external web platforms supporting communication, project tracking, and documentation.
- QA Lead (1998–1999): Led QA for Fox Sports NBA Basketball 2000 (PC/PlayStation), managing test cycles, bug tracking and platform certification compliance.
Education
Western Governors University (WGU)
Western Governors University (WGU)
Embedded certifications (B.S. Information Technology): CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Cloud+, CompTIA Linux+, CompTIA IT Operations Specialist (CIOS), CompTIA Cloud Admin Professional (CCAP), CompTIA Secure Infrastructure Specialist (CSIS), CompTIA Secure Cloud Professional (CSCP), ITIL 4 Foundation, Oracle Database Foundations.
Certifications
- ITIL 4 Foundation (ITIL) PeopleCert / Axelos
- CompTIA Security Analytics Professional (CSAP) CompTIA
- CompTIA Secure Cloud Professional (CSCP) CompTIA
- CompTIA Secure Infrastructure Specialist (CSIS) CompTIA
- CompTIA Cloud Admin Professional (CCAP) CompTIA
- CompTIA IT Operations Specialist (CIOS) CompTIA
- CompTIA Systems Support Specialist (CSSS) CompTIA
- CompTIA Linux Network Professional (CLNP) CompTIA
- Foundations of Operationalizing MITRE ATT&CK v13 AttackIQ
- AWS Certified Cloud Practitioner (CCP) Amazon Web Services
- Oracle Database Foundations Oracle
- CIW Advanced HTML5 & CSS3 Specialist CIW
- CIW User Interface Designer CIW
- Google IT Support Professional Certificate (Google IT Support) Google
- Google / CompTIA Dual Credential Google / CompTIA
- Cisco Renewals Manager Cisco