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IT Leadership, Operations & Process Improvement
Jon
Vandermeer
Better processes. Less busywork.
I bring more than twenty years in IT, including running an MSP and managing service delivery. I’ve worked across technical support, team leadership, and business operations, so I understand how decisions in one area affect the others. I help teams improve service, streamline processes, and put automation to work where it makes sense.
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Currently
03 items
01
Working on sales systems and automation at iTBlueprint
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Pursuing an M.S. in Information Technology at WGU
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Finding new ways to overengineer everyday life
01
2024
MSP Operations Intelligence Dashboard
A Python dashboard bringing ticket, SLA, and alert data together for an MSP operations team.
Python / APIs / Plotly / Dashboard tooling
02
2024
Ticket Automation & Routing System
A ConnectWise ticket classification pipeline using Python and the OpenAI API, with routing and a manual review queue.
Python / ConnectWise API / OpenAI API / Polars / SQLite / Cron